- Transit times reduced by 24 hours throughout the region
- Improved services show DHL’s commitment to address customers’ needs
- Shorter delivery times give businesses a competitive edge
Plantation, FL – April 15, 2013 – DHL Express has dramatically improved its overnight offering to customers in the Caribbean and Central America, reducing transit times across the region by 24 hours.
This improved DHL Express service, which began at the end of January, provides faster service, linking customers in major Caribbean markets – Freeport and Nassau in the Bahamas, Grand Cayman, Kingston and Montego Bay in Jamaica, and Port au Prince, Haiti – to the other countries in the Caribbean and Central America.
For example, shipments from Jamaica to Barbados will now be handled overnight at no extra cost, instead of requiring two days as they did before.
“These transit time improvements provide our customers in the Caribbean with an improved level of service within the region and around the world,” said Andrew Williams, DHL Express Vice President for Sales in the Americas Region. “While our document volumes have remained steady over the last four years, DHL Express has seen a dramatic increase in parcel volumes to and from the Caribbean. At the same time, shipment volumes from the Caribbean to Central and South America and from Central and South America to the Caribbean have grown by double digits.”
DHL Express is strengthening our air network in terms of capacity and connectivity to best serve our customers and to respond to this double-digit volume growth, Williams added.
“Lots of documents and packages need to be moved around the Caribbean quickly and efficiently, and we responded to our customers’ requests for expedited service,” said Reiner Wolfs, Managing Director for DHL Express in the Caribbean. “This enhanced express service will make exports and imports easier and more convenient for our customers, and can give them a competitive advantage in the international market. This is one more example of how DHL Express responds to our customers’ needs, a practice we will continue in the future.”
Transit time has been improved for shipments from major Caribbean markets to Anguilla, Panama, Ecuador, Venezuela, Colombia, Aruba, Barbados, Costa Rica, French Guyana, Honduras, Martinique, Nevis, Nicaragua, St. Kitts, St. Maarten, Suriname, Trinidad & Tobago, the British Virgin Islands and other destinations.
DHL pickup and delivery times remain the same, but two-day transit times, which account for most of the regional destinations covered, have been reduced to one day. To achieve this, DHL adjusted its own internal connections to speed up delivery and is offering the enhanced service at no additional cost.
DHL also recently extended its online tool, DHL EasyShip, to almost all countries in the Caribbean region. Accessing DHL EasyShip on their computers, customers can streamline their shipping process and boost speed and productivity.
DHL EasyShip, which can run on a single PC or over a local network, allows customers to prepare waybills, labels and customer documentation.
The DHL online tool, which comes with training and full technical support, also provides real-time tracking, instantaneous pricing, customized reporting, shipment history, an extensive address book plus other features.
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