Columbus International Inc. (Columbus) today announced the promotion of Michele English, current president and chief operating officer, of Columbus’ operations in Jamaica, operators of Flow and Columbus Business Solutions, to the newly created role of executive vice president and chief customer officer. English will commence her new role, effective July 1, 2014.
In making the announcement, President of Columbus’ Caribbean operation, John Reid, emphasized the importance of Michele’s new position as part of Columbus’ strategic plan to be the “Best Service Provider” and “Employer of Choice” in the region.
According to Mr Reid, “With operations now in eight countries and this year being our 10th anniversary, we must position ourselves to create a seamless experience for our more than 600,000 customers across the region”. He continued. “Michele will have ultimate responsibility for the entire customer experience. This goes beyond the traditional approach to customer service, to include all touch points including our product offering, channels, communications, technology, systems, processes and people”
Michele is a seasoned executive with multifunctional experience. Since joining Columbus in 2006, her experience and leadership have resulted in the Jamaican operations growing in revenue, customer base, as well as in stature across the country. Named a top business leader, she has been nationally recognized for her contributions to the economy, innovations in customer service and for the Company’s contribution to corporate social responsibility.
Prior to joining Flow Jamaica, Michele worked with Persona, Canada’s 6th largest cable television company, initially as Director of Human Resources, and subsequently as Vice President/General Manager responsible for the company’s Atlantic Canadian Division.