Columbus Places Strategic Emphasis on the Customer and Promotes Michele English to Newly Created Chief Customer Officer Role

Columbus International Inc. (Columbus) today announced the promotion of Michele English, current president and chief operating officer, of Columbus’ operations in Jamaica, operators of Flow and Columbus Business Solutions, to the newly created role of executive vice president and chief customer officer. English will commence her new role, effective July 1, 2014. In making the […]

By Columbus Communications

January 23, 2014

new Executive Vice-President and Chief Customer Officer Michele EnglishColumbus International Inc. (Columbus) today announced the promotion of Michele English, current president and chief operating officer, of Columbus’ operations in Jamaica, operators of Flow and Columbus Business Solutions, to the newly created role of executive vice president and chief customer officer. English will commence her new role, effective July 1, 2014.

In making the announcement, President of Columbus’ Caribbean operation, John Reid, emphasized the importance of Michele’s new position as part of Columbus’ strategic plan to be the “Best Service Provider” and “Employer of Choice” in the region.

According to Mr Reid, “With operations now in eight countries and this year being our 10th anniversary, we must position ourselves to create a seamless experience for our more than 600,000 customers across the region”. He continued. “Michele will have ultimate responsibility for the entire customer experience. This goes beyond the traditional approach to customer service, to include all touch points including our product offering, channels, communications, technology, systems, processes and people”

Michele is a seasoned executive with multifunctional experience. Since joining Columbus in 2006, her experience and leadership have resulted in the Jamaican operations growing in revenue, customer base, as well as in stature across the country. Named a top business leader, she has been nationally recognized for her contributions to the economy, innovations in customer service and for the Company’s contribution to corporate social responsibility.

Prior to joining Flow Jamaica, Michele worked with Persona, Canada’s 6th largest cable television company, initially as Director of Human Resources, and subsequently as Vice President/General Manager responsible for the company’s Atlantic Canadian Division.

Columbus Communications

Columbus International Inc. is a privately held diversified telecommunications company based in Barbados. The Company provides digital cable television, broadband Internet and digital landline telephony in Trinidad, Jamaica, Barbados, Grenada and Curacao under the brand name FLOW and in St. Lucia, St. Vincent & the Grenadines and Antigua under the brand name Karib Cable. Columbus also provides corporate data and cloud based services under the brand Columbus Business Solutions. Through its wholly owned subsidiary, Columbus Networks, the Company provides capacity and IP services, corporate data solutions and data center hosting throughout 42 countries throughout the greater Caribbean, Central American and Andean region. Through its fully protected, ringed submarine fiber optic network spanning more than 42,300 km and its 26,400 km terrestrial fibre and coaxial network, Columbus' 2,600 plus professionals provide advanced telecom services to a diverse residential and corporate client base of close to 600,000 customers.