Executive Operational and Client Relationship Management. I excel at leading projects and programs unbehalf of Fortune 500 and 1000 clients; Business Owners as well as Government and Non-Profit Organizations. I have the expertise necessary to deliver on cost effective strategies while exceeding profit margin goals; increasing client satisfaction and recognizing and executing on an Employee 1st philosophy.I am committed learner and educator. I support adult education/training development and continuous life-long learning. I value diversity.Specialties: Regional Business Process Outsourcing Leadership; Sales and Marketing; RFP and Contract creation and negotiation; Client/Project/Account Management; International Implementation; Call Center Technological Solutions relating directly to operational deployment and benefits. Customer Experience and Employee Training, Development and Engagement Excellence.